Summary: Purchases are made through Google Play, so refunds follow the Google Play refund policy and are requested through Google. We will support any reasonable request. This does not affect your rights under the South African Consumer Protection Act.
1. 30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all minute pack purchases (Boost Pack & Pro Pack):
- Request a full refund within 30 days of your purchase
- Contact support@wesaidso.app with your refund request
- Refunds are processed by Google Play and subject to Google's approval
- Refunds typically processed within 3-10 working days
2. Consumer Rights
In accordance with consumer protection laws:
- You have the right to request a refund within 30 days of purchase
- Refunds will be processed within 3-10 working days of receiving your request
- Digital products: By purchasing a minute pack, you acknowledge the 30-day refund window
3. What You Can Buy
WeSaidso offers both one-time minute packs and a recurring monthly subscription:
- Boost Pack: 60 minutes for R82
- Pro Pack: 300 minutes for R248
- Minutes expire after 2 years
- Pro Monthly: 150 minutes per month for R99, an auto-renewing subscription you can cancel at any time in the Google Play Store
- Minute packs never auto-renew. Pro Monthly renews monthly until cancelled.
4. Refund Eligibility
One-time minute purchases are refundable within 30 days:
- Full refund if no minutes have been used
- Partial refunds considered on a case-by-case basis
- Request must be made within 30 days of purchase
- Subject to payment processor approval
5. Refund Processing
Important: All in-app purchases are processed by Google Play. Refunds are granted at Google’s discretion under the Google Play refund policy.
- Refunds may be refused if evidence of fraud or abuse is found
- Google Play payments: Refunded within 3-10 business days
- The refund amount may not exceed your original purchase amount
6. Technical Issues & Service Credits
If technical issues prevent you from using the service:
- Contact support@wesaidso.app with details of the issue
- We'll investigate and may issue credits or refunds
- Service credits may be applied for significant downtime
- All credit and refund decisions are subject to review
To request a refund:
- Email: support@wesaidso.app
- Include:
- Your registered email address
- Purchase/subscription date
- Transaction ID (if available)
- Brief reason for refund request
- Response: We'll respond within 24 hours
- Processing: Approved refunds processed within 3-10 working days
Note: Refunds are returned to your original Google Play payment method.
8. Payment Processing
All payments and refunds are processed by Google Play:
- Google Play processes all transactions securely
- Refund decisions are made on a case-by-case basis
- The payment processor reserves the right to refuse refunds in cases of fraud or abuse
- Refunds are typically processed within 3-10 working days
We may update this refund policy from time to time:
- Changes posted on this page with updated "Last Updated" date
- Significant changes communicated via email to active subscribers
- Continued use after changes constitutes acceptance
This refund policy complies with:
- Payment processor terms and conditions
- South African Consumer Protection Act (CPA)
- Electronic Communications and Transactions Act (ECTA)
- EU Consumer Rights Directive (where applicable)
Important: Nothing in this policy limits your statutory consumer rights. Refunds are subject to payment processor discretion and processed in accordance with applicable payment processor terms of service.
WeSaidso (Pty) Ltd
South Africa
Email: support@wesaidso.app
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